Delivery Policy

1. Service Overview

We specialize in creating custom web automation solutions designed to streamline your business processes and enhance operational efficiency. Our delivery process is structured to ensure transparency, quality, and timely completion of all projects.

2. Project Phases

2.1 Discovery Phase

• Initial consultation to understand your business requirements
• Technical assessment and feasibility study
• Documentation of automation requirements
• Proposal submission and scope definition

2.2 Development Phase

• Custom automation script development
• Integration with existing systems
• Testing in staging environment
• Quality assurance and optimization

2.3 Deployment Phase

• Implementation in production environment
• Staff training and documentation
• Performance monitoring
• Post-deployment support

3. Delivery Timeframes

Standard Projects

• Discovery Phase: 3-5 business days
• Development Phase: 10-15 business days
• Deployment Phase: 3-5 business days

Complex Projects

• Discovery Phase: 5-7 business days
• Development Phase: 15-30 business days
• Deployment Phase: 5-7 business days

Actual timeframes may vary based on project complexity and requirements.

4. Client Responsibilities

To ensure timely delivery, clients must:

• Provide necessary access credentials and permissions
• Respond to queries within 2 business days
• Review and approve deliverables within 5 business days
• Participate in scheduled meetings and training sessions

5. Revisions and Modifications

• Two rounds of revisions included in initial project scope
• Additional revisions charged at standard hourly rate
• Major scope changes require contract amendment
• Change requests must be submitted in writing

6. Contact Information

For delivery-related queries:

• Email: email@theprocesspilot.com
• Phone: +2349032435537
• Hours: Monday-Friday, 9:00 AM - 6:00 PM GMT+1

Last updated: Feb 4, 2025