Refund Policy

1. Completed Projects

We do not offer refunds for completed projects. A project is considered complete when:

• The deliverables specified in the project scope have been provided
• The client has received access to the requested data, automation tools, or other agreed-upon outputs
• The final delivery has been made and acknowledged

2. Uncompleted Projects

For projects that have not been completed:

2.1. Cancellation Within 24 Hours

• If you cancel within 24 hours of project initiation and no substantial work has begun, we will provide a full refund minus a 5% processing fee.

  2.2. Project in Progress

• If you cancel after work has begun but before completion, we will:

  • Calculate the percentage of work completed

  • Refund the remaining balance minus a 10% administrative fee

  • Provide all work completed up to the cancellation date

    2.3. Project Milestones

• For projects with defined milestones, refunds will be processed based on completed milestones

• Completed milestones are non-refundable

• Uncompleted milestones will be refunded minus a 10% administrative fee

3. Refund Process

3.1. To request a refund:

• Submit a written refund request explaining the reason for cancellation

• Include your project reference number and payment details

• Allow 5-10 business days for review and processing

  3.2. Refund Methods:

• Refunds will be issued using the original payment method

• Processing time may vary depending on your payment provider

4. Exceptions

We may make exceptions to this policy in cases of:

• Technical inability to deliver the promised solution
• Unforeseen circumstances preventing project completion
• Clear miscommunication of project requirements from our side

5. Dispute Resolution

If you disagree with our refund decision:

1. Contact our customer service team with detailed concerns
2. Provide relevant documentation supporting your claim
3. Allow 5 business days for review and response

Last updated: Feb 4, 2025